Help and Support

How can we help you? Whether you find difficulties, problems, or need help with our products, we are committed to give you the assistance that you need.

FAQ
Q:What is the difference between direct thermal printing and thermal transfer?
A:The basic difference between Direct Thermal and Thermal Transfers labels is the Direct Thermal labels DO NOT require a ribbon. Direct Thermal labels normally have a shorter label life than Thermal Transfer labels. Direct Thermal labels are used primarily in applications such as shipping labels. Direct thermal labels can cost 10-30% more per label, however there is no ribbon cost and setup time is reduced since the operator is just changing the labels. Direct thermal labels are not recommended for applications in which there is prolonged exposure to UV, heat, or direct sunlight. Since Direct Thermal Labels are not as widely used as Thermal Transfer labels, there are fewer selections of 'off the shelf' stock sizes.
Q:How can your prices be so much lower than my current supplier?
A:Our pricing structure is a direct reflection of our strategic goal to help companies save money on the products they are purchasing each year for barcoding and product labeling and identification. We keep our pricing low by utilizing an efficient supply chain management system and by using suppliers that have the same customer oriented goals we have.
Q:Are you selling poor quality labels for these prices?
A:The quality of the labels we sell and distribute are of the highest quality available in the Automatic Identification and Data Collection Industry. If you have any concerns about the quality of our products, request a FREE sample of our labels.
Terms of Use
TERMS & CONDITIONS

Payment
For printing services, a ……% down payment is required and full payment will be billed
upon completion. Extra charges may apply to rush orders.
For TSC Auto ID products, full payment should be received prior to delivery. Payment
may be made through bank transfer.

Minimum Order
Our minimum order is … pieces for printing services. For TSC Auto ID products, no
minimum order applies.

Turnaround Time
Typical turnaround time is … working days after art mockups are approved and down
payment is received. Larger quantity order may take longer turnaround time, please
check with our staff.


Design Specifications

Results may vary according to the artworks. The files should be minimum 300 dpi
and in the format of JPEG, PDF, PNG, BMP. The artwork design should be sized to the
real size to be printed. Acceptable size of printing results varies from min …x…x… to
max …x…x… We are not responsible for any misspellings or errors in your artwork
files.

Misprints and mistakes
In the event we make a mistake in printing, we will reprint the order for you at no
additional cost, as we do not offer refunds. However, this is very rarely happens.

Cancellation
If a printing order is cancelled, refunds will be based on the status of the job, for
example if the items have been printed.
*Terms and prices are subject to change without notice
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